Bulk Waste Pickup

Bulk Waste Pickup – Dailing 3-1-1  reaches the non-emergency call center for the City of Atlanta’s extraordinary list of City services, part of being a tax paying citizen and living in Atlanta.

For items not allowed in the community compactor or recycling, residents may have the City of Atlanta Department of Public Works (DPW) collect the items.
Permitted items include furniture, appliances, electronics, and many others that are searchable on the DPW webpage.

1- PHONE: Residents can call 311 from any telephone to request collection.
2- WEBSITE: However, residents may find the Public Works webpage to be quicker and easier since there is a list of items that are eligible for pickup. See the McGill Place Curbside Pickup Procedure drop down below for steps to follow.

Hours for human-to-human contact: Monday-Friday, 7am-7pm.
WEBSITE: https://www.atl311.com/311
MOBILE APP: Search for “Atlanta 311”
TWITTER @ATL311 : https://twitter.com/ATL311

McGill Place Curbside Pickup Procedure

WEBSITE: Dept.Public Works (DPW): https://www.atlantaga.gov/government/departments/public-works/office-of-solid-waste-services/solid-waste-services-collection-tool

*The city might push back on doing a collection, but be firm. Every resident pays an annual “Solid Waste Fee” for curbside pickup.

PROCEDURE

1.      Call 311 or visit the DPW site and schedule your bulk waste collection. Provide your callbox information (e.g., Directory number, name, etc.) Advise DPW the gate should be open, but just in case it is not.

2.      A minimum of two (2) business days before your scheduled pickup date, email Sentry and the Board with the scheduled date, your unit number, and reserved parking space number. Sentry will schedule the gate open between 7:00 a.m. and 7:00 p.m.

3.      The day before your scheduled pickup and no earlier than 6:00 p.m. you may place items to be collected in your reserved parking space. Note: The city has been unreliable due to pandemic staffing. If items are not collected, you must return the items to your unit or have a third party remove them.

City of Atlanta physical infrastructure 3-1-1 services include all this:
  • potholes
  • water main breaks
  • questions about your water bill and solid waste services
  • code violations
  • traffic light and sign maintenance
  • junk hauling:  mattresses, bed frames, bookshelves, tires, white appliances, electronics,  etc.  (thrift stores will also pick up for free)
  • and much. much more! Visit the website.
-A new approach to community safety and wellness- ATL311 is a partner with the PAD Initiative to connect disconnected citizens to social services:
PAD: (https://www.atlantapad.org/) The Policing Alternatives & Diversion Initiative works to reduce arrest and incarceration of people experiencing extreme poverty, problematic substance use, or mental health concerns, and increase the accessibility of supportive services in Atlanta and Fulton County.

When a community member makes a referral, the PAD team will travel to the area and attempt to engage the referred individual and connect them to services including:

  • unmet mental health needs
  • substance use
  • extreme poverty
  • homelessness